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FAQ
Orders
Due to the nature and speed involved with Yves Rocher fulfilment process, once your order has been placed and payment processed, we will be unable to change the details of your order (such as delivery address, product types or quantity). You can always return you order after it has arrived!
Due to the nature and speed involved with Yves Rocher fulfilment process, once your order has been placed and payment processed, we will be unable to change the details of your order (such as delivery address, product types or quantity). It is your responsibility to provide us with a complete and accurate delivery address information. We will not be liable if you supply us with incomplete or inaccurate information.
please log into your account to check the status of your order. if you do not have an account, please refer to the ‘track order’ link here.
You can always reach our customer service team in the website chat or by email - info@yvesrocher.us they would be happy to assist in finding your order!
You can find the tracking link for your order in the confirmation email we sent you. or simple click the link.
We're truly sorry to hear that. Please contact our customer support, and we will ensure that new products are sent to you promptly.
We're truly sorry to hear that. Please contact our customer support in the website chat or by email - info@yvesrocher.us and we will ensure that the right products are sent to you promptly.
Shipping & Returns
Yes we do! We offer a 60-day return policy to ensure you are completely satisfied with your purchase. You have the option to receive a refund or store credit, based on your preference. Additionally, all returns are free of charge! no need to worry about return shipping fees. You can conveniently drop off your return at any USPS location nearest to you. For more details please visit our Returns & Exchanges page.
Please note that returns of subscription items will be charged with a $5 return fee starting the second subscription delivery onwards (first subscription delivery return will be free of charge).
We sure do! We offer a 60-day exchange policy to provide you with the flexibility to swap any item you're not completely happy with. Simply return the original item to any USPS drop-off center near you and select your new item with our customer service team! For more details please visit our Exchanges page.
refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. please allow up to 5 business days for your refund to appear once we process the return.
We offer free shipping on all orders over $65. For orders under $65, a shipping fee of $12 will be applied. This fee covers all locations within the US.
Your order should arrive within 3-10 business days. We'll keep you updated on its progress. Remember, you can always check the status in your tracking list with the confirmation email.
For PR/AK/HI/PO addresses, we kindly request you wait 28 business days for their arrival.
Should you need to make a return or exchange, please reach out to our customer service through any available channel. Our policy allows returns within 60 days, free of charge. We're here to assist you!
Products
We do not offer product samples at the moment. We can assure you we are working hard to bring them back!
Our cosmetic products do not intentionally contain gluten as an ingredient. However, due to the inclusion of certain plant extracts, our formulations might carry traces of gluten at extremely low concentrations, potentially undetectable by current analytical methods. Therefore, we are unable to guarantee that our products are completely gluten-free.
We are dedicated to providing a broad selection of vegan products, and the majority of our offerings are indeed vegan. However, a few of our products do contain beeswax, a secretion from honeybees, and are therefore not vegan.
Since 1989, Yves Rocher has ceased animal testing and has adopted alternative methods to ensure the quality of our products. Generally, the brand avoids using any raw materials of animal origin, with the sole exception of beeswax.
While you are browsing through the description on the online product card, you will find the complete list of ingredients composing the product.
Coupons & Gift cards
Gift card should be available for sell very soon. You can check the status here.
Gift cards can be used both in-store and online.
No, gift cards do not have an expiration date.
No worries! Just contact our customer support with the email associated with your gift card, and we will resend it to you.
You can find link to your gift card balance in the email we sent you regarding your gift card.
Gifts card can be combined with any discount. However, not all discounts can be stacked with other promotional offers, for further information try to apply all your discount in the checkout.
You can apply your discount code once you reach the checkout page.
Ensure that your discount code meets the criteria specified in the coupon's terms. If you believe the coupon should be working but isn't, please contact our customer support for further assistance.
The Yves Rocher Loyal Club
You can register directly from here; it's completely free.
As a member of the Yves Rocher Loyalty Club, you'll enjoy numerous benefits designed to enhance your shopping experience. Here are a few perks of joining:
- Points on Purchases: Earn points for every dollar you spend, which can be redeemed on future purchases in our stores.
- Birthday Gift: Receive a special gift on your birthday each year as a token of our appreciation.
- Exclusive Offers: Gain access to member-only promotions and exclusive offers throughout the year.
These benefits are our way of saying thank you for being a valued customer and part of the Yves Rocher family.
Click the link below to learn more about our club
Joining the Yves Rocher Loyalty Club is completely free, allowing you to enjoy the benefits without any cost.
Earn points for every dollar you spend, which can be redeemed on future purchases in our stores or website. Learn more about our loyal club here.
You can check it here.
Yes, if you don't redeem your points within 6 months from your last order, they will expire. But dont worry, we will notify you before to make sure you have the chance to claim your points.
Unfortunately no.
If you return your product, the points earned from this purchase will be deducted from your account.
Of course out club is all about giving back to our loyal customers through our loyalty program. Stay tuned for exciting promotions!.
Subscriptions
A subscription allows you to receive your favorite products on a recurring schedule, ensuring you never run out! You can choose how often you'd like to receive your items, and we’ll take care of the rest.
Convenience: Your favorite products delivered straight to your door on a schedule that works for you.
Savings: Enjoy exclusive discounts when you subscribe. Save up to 15% off on select subscription items.
Flexibility: You can modify, skip, or cancel your subscription at any time, with no long-term commitments.
Absolutely. There’s no obligation or contract. You can cancel your subscription at any time through your account page. For any assistance you can reach out to our customer service team at info@yvesrocher.us or via website chat!
We will gladly accept returns for any unopened or gently used items within 60 days of purchase through our website. If you're not completely satisfied with an item for any reason, you may return it to any Yves Rocher USA store for a full refund or exchange. Alternatively, you may ship it back to us.
Please note that returns of subscription items will be charged with a $5 return fee starting the second subscription delivery onwards (first subscription delivery return will be free of charge).
To subscribe, simply visit the product page of any item that’s eligible for subscription, select the subscription option, and choose your preferred delivery frequency (e.g., every month, every 3 months). Then add the product to your cart and proceed to checkout as usual!
Once you’re subscribed, managing your subscription is simple:
- Log in to your account.
- Navigate to the “My Subscriptions” section.
- From there, you can adjust the frequency, add or remove items, skip deliveries, or cancel your subscription entirely.
Yes! You can fully control how often you receive your products. After you subscribe, you can easily adjust your delivery frequency or skip a shipment from your account dashboard.
Yes, we’ll send you an email notification a few days before each shipment. This allows you time to make any last-minute changes, like skipping the delivery or adjusting the product quantity.
You’ll only be charged when your subscription order is processed and shipped. You’ll receive an order confirmation email each time.
Sure, however some of the coupons will affect only the first cycle and some can affect all or some of the subscription cycle.
If a product in your subscription is temporarily out of stock, we’ll notify you via email. You can either skip the shipment, choose a substitute product, or wait until the item is restocked.
Yes! You can easily add more items to your subscription at any time through your account dashboard.
No problem! You can update your delivery address at any time. Just go to your account settings and make the changes before your next subscription order is processed.
Standard shipping rates apply to all subscription orders unless otherwise noted. However, we often offer free shipping on subscription orders over a certain amount. Check the shipping policy for more details.
Yes! If you need to take a break from your subscription, you can easily pause it through your account for a specified time.
Try Before you buy program
We understand how challenging it can be to find products you truly love. That’s why we offer our Try Before You Buy program, allowing you to take our products home and see if they’re the right fit for you.
When you order products through our Try Before You Buy program, you have 21 days to try them (you’ll only pay for shipping). You can incorporate the products into your routine and use them as much as you'd like. If you don’t return or exchange your Try Before You Buy order within 21 days, we’ll assume you love them and charge the original payment method for the full price of the items you decide to keep.
Yes, you can try the products for free for a 21-day trial period, with just a shipping fee to cover. If you choose to keep the product(s), you’ll be charged the full price at the end of the trial.
A preauthorization is a standard fraud prevention method used by financial institutions to ensure secure transactions. It’s a temporary hold on the funds in your account, which won’t be transferred to us unless you decide to keep the product.
No, you’ll receive full-sized products to test in the comfort of your own home!
Your 21-day trial starts the day your order is placed. If there’s a delivery delay, please contact us to and we will extend your trial period.
To return your Try Before You Buy order, simply email us at info@yvesrocher.us or use our live chat feature to request a return label within your 21-day trial period. Follow these easy steps:
- Download the return label provided by our customer support team.
- Pack the item(s) carefully in their original packaging to avoid any extra shipping fees. Attach the return label to the package.
- Drop the package off at the designated courier location mentioned on your return label.
- Once the return is scanned by the courier, we’ll process your return and cancel your Try Before You Buy order for the returned products. You won’t be charged for the items you send back.
Unfortunately, if you initiate a return or exchange after the 21-day trial period, you will no longer be eligible for a refund or exchange. Please note that this return and exchange policy differs from our policy for regular orders paid upfront.
We certainly hope this never happens! But if your package is lost or stolen, please reach out to us, and we’ll do everything we can to help resolve the issue.
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